We (“ContourHost”) offers our customers a 30-day money-back guarantee. This guarantee allows our customers to use our service risk-free.
The cancellation only becomes effective in accordance with the time chosen by the Customer through the Cancellation process. A cancellation request must be submitted at least 24 hours before the end of the money-back guarantee.
Once a cancellation request is submitted, the customer’s account will be suspended either immediately or at the end of the service billing period depending on the customer’s decision during the cancellation process. Once a request has been completed, the customer’s account will be terminated and no copy will be kept. It includes all customer’s account data, including backups. After this process, the company cannot be held responsible for data loss due to suspension or termination.
Refund to the original method of payment can be requested only on the first service purchased by the customer. If the customer decides to request a refund for any service purchased after the first purchase, a refund can only be made as credits to the customer’s account at our sole decision. We do not refund guarantee for non-first service purchased by customers and such requests are dealt with on a case-by-case basis only.
To be eligible for a refund, the customer must meet the following requirements:
- The cancellation request was submitted 30 days from the date of first payment.
- None of your services violate our Terms of Services.
- The payment for service is recurring; a refund is not applicable on one-time services.
If you have any questions regarding this policy, please contact us.
