ContourHost ("ContourHost", "we", "us" or "our"), a service operated by Codifyed LLC, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, client portal, and the hosting, domain and email services we provide (collectively, the "Services").
Information We Collect
We collect information in the following ways:
- Information you provide. When you create an account, purchase a service or contact support, we collect your name, email address, postal address, phone number, company name (if any) and login credentials.
- Billing information. Payments are processed by third-party payment providers. We receive limited transaction details (such as the last four digits of a card and billing address) but do not store full card numbers on our servers.
- Technical and usage data. We automatically collect your IP address, browser type, device information, pages visited, and server log data to operate and secure the Services.
- Cookies and similar technologies. We use cookies and analytics to remember your session and understand how our website is used.
How We Use Your Information
We use the information we collect to:
- Provide, maintain and improve the Services and your account;
- Process payments, renewals and invoices;
- Respond to support requests and communicate service or security notices;
- Detect, prevent and address fraud, abuse and technical issues;
- Comply with our legal and regulatory obligations; and
- Send you administrative messages and, where permitted, relevant product updates (you can opt out of marketing at any time).
Cookies
Cookies are small files stored on your device. We use essential cookies to keep you signed in and to secure the client portal, and analytics cookies to measure website performance. You can control or delete cookies through your browser settings; disabling essential cookies may affect how the Services function.
How We Share Information
We do not sell your personal information. We share it only as needed to run the Services, including with:
- Service providers such as payment processors, our upstream data centres and email/analytics providers, who process data on our behalf under appropriate confidentiality obligations;
- Domain registrars and registries, where required to register or manage a domain on your behalf;
- Legal and safety recipients, when we are required to disclose information by law, regulation or valid legal process, or to protect the rights, property and safety of ContourHost, our customers or the public.
Data Retention
We retain personal information for as long as your account is active and as needed to provide the Services. After account closure we keep certain records to meet legal, tax, accounting and dispute-resolution requirements, after which the data is deleted or anonymised.
Security
We use administrative, technical and physical safeguards — including encryption in transit, access controls and monitored infrastructure — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your data.
Your Rights
Depending on where you live, you may have the right to access, correct, update, port or delete your personal information, and to object to or restrict certain processing. Residents of the EEA/UK (under GDPR) and California (under the CCPA/CPRA) have additional rights, including the right not to be discriminated against for exercising them. To make a request, contact us using the details below; we may need to verify your identity before responding.
International Transfers
ContourHost is based in the United States, and your information may be processed in the U.S. and other countries where we or our providers operate. We take steps to ensure appropriate safeguards are in place for such transfers.
Third-Party Websites
Our website and Services may link to third-party sites we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.
Children's Privacy
Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above and, where appropriate, notify you. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this policy, or wish to exercise any of your rights, please contact us:
- Email: [email protected]
- Phone: +1 (856) 666-1400
- Postal address: Codifyed LLC (ContourHost), Sheridan, WY 82801, USA